Hospitality Management Level 1 (Diploma)

Detail Information

Program Description

Hospitality Management Level I Program is designed for individuals wishing to enter a supervisory to mid-management careers in the Hospitality Industry. This training provides an excellent overview from a supervisory to mid-management perspective of all departments of a hotel, restaurants and resorts.

All the teaching equipment will be provided by the school such as: Table, Chairs, Flip Chart, White Board and Screen.

 

Learning Objectives/Outcomes

As a graduate, you will be prepared to reliably demonstrate the ability to:

  • Summarize current customer service needs and trends.
  • Explain the social impact of the travel industry.
  • Describe what a Concierge is.
  • Understanding the skills you need to become a successful Concierge.
  • Describe the typical cleaning responsibilities of the Housekeeping department and the tasks associated with them.
  • Describe how an Executive Housekeeper budgets, controls inventories and expenses.
  • Describe the history of banquets, from the classical period, to the Renaissance and through today.
  • Schedule sufficient service staff to provide remarkable banquet service (and prepare for the unexpected).
  • Create a floor or site plan for a banquets.
  • Identify the role of the front office in establishing and maintaining effective communications with other departments.
  • Selecting a property management system (PMS).
  • Recognize professional techniques when responding to customer requests, complaints, safety and security and other customer services.
  • A full understanding on how to operate a resort. Their markets, community participation and challenges.
  • Describe and define the different restaurant operations. (Menu engineering. Supply and demand. Menu pricing, etc.)
  • Propose implementation strategies to manage a variety of workplace situations encountered by contemporary human resources managers in the hospitality and tourism industry.
  • Describe and analyze situations arising from union, management and government relations.
  • Acquire an appreciation of the various functions of management and the interrelationships of these functions with other key concerns of managers such as marketing, finance, and human resource management in the context of foodservice operations.
  • Analyze the significance and growth of the cruise industry within the tourism sector and identify the experiential benefits of cruising from a consumer perspective.
  • Understand and identify control procedures, forms and systems used in the purchasing, receiving, storage, issuing, production and service of both food and beverage.
  • Explain the purpose, principles and processes underpinning the production of ‘Profit and Loss Accounts’ and ‘Balance Sheets’ (Financial Statements).
  • Students will be able to promote using media and technology.
  • Differentiate between approaches to non-profit events and corporate events.
  • Deep understanding about various aspects of resort management; types of resort and their operations.

 

Delivery Methods

On-site delivery.

 

Admission Requirements

Grade 12, or mature student.
Note: Students over the age of 19 are considered mature students and are NOT required to send high school transcript.
– Legally entitled to attend school in Canada.
– IELTS minimum 4.5 or TOEFL score of 480 or Wales Young English assessment test with minimum passing mark 60%

Program Duration

1 courses = 42 hours, 4 hours per day,
15 courses = 630, 20 hours per weeks , 36 weeks

 

Homework Hours

50-100 hours homework

 

Student Progress/Assesment Methods

  • Homework 10%
  • Quiz 20%
  • Midterm 20%
  • Attendance 10%
  • Final 40%

 

Dress Expectations (if applicable)

White shirt and black pants
Black Shirt and Black Pants

 

Other Materials

Students will need to provide by their own

  • Black shirt and black pants
  • White shirt and black pants.
  • Computer.
  • Text Book.

Courses

Hotel Management 101

Course ID: HTM 101

Students will learn and have a better understanding of the hospitality industry as a whole. Student will get to learn some general aspects from different departments such as marketing, human resources, finance to mention a few. They will also learn some general responsibilities that come with some positions such as supervisory and management. The inter-departmental responsibilities will be briefly discussed as well. Customer’s needs and expectations as well as the market trends.

 

Concierge

Course ID: HTM 103

The students will learn the daily function of concierge within the hotel and how to perform them along with the variety of services that a concierge may provide to hotel guests.

 

Professional Housekeeping Level 1

Course ID: HOS 101

The students will learn basic roles, duty, and responsibilities of a housekeeper. They will also learn how to do an effective staffing, scheduling, safety, security, staff evaluation, equipment and training.

 

Banquet

Course ID: PLN 102

Students will learn a wide variety of food and beverages skills, such as setting up a buffet, butler service, tray service, and clearing tables to managing staff and coordinating with vendor.

 

Front Office

Course ID: HTM 201

This course will cover a wide aspect of topics in management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel industries and discusses the impact of social media and guestroom technology on the hotel industry and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

 

Resort Management and Operation

Course ID: FNB 306

The students will learn 3 major types of resorts: mountain resort, beach resort and golf/tennis resort. Two chapters are devoted to each of the various resort types. The first chapter of each resort type focuses on development issues with the impact on operations noted throughout. The second chapter in each resort type deals with guest profiles and management issues. The second section highlights what makes managing a resort different from managing a ‘regular’ hotel. The final section features a newly expanded chapter on spas, pools, and indoor water parks along with individual chapters on specialty resorts, cruise ships and casinos, reflecting the importance of these types of properties.

 

Housekeeping Level 1

Course ID: HTM 202

The Students will learn about the role of the housekeeping department within a hotel/lodging operation and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This course will also focus on the management, administration, and engineering aspect of housekeeping, risk management and technology.

 

Hotel Management 102

Course ID: HTM 102

With this course the students will learn more detailed about hotel management in a managerial level, such as Planning the hotel on a day-to-day basis, managing the employees and interacting with them and in the marketing aspect, students will learn how to promote and market the hotel in the digital era in the management point of view.

 

Human Resource Management

Course ID: HRS 101

The students will learn foundation in the hospitality industry, employment lay, HR policies, recruitment, training, compensation, performance appraisal and so on.

 

Food Service Management Fundamentals

Course ID: FNB 205

Preparing the student to learn how food and beverages operation are, such as menu, pricing, management, marketing customer, facilities and design.

 

Cruise

Course ID: CRU 101

The students will learn about cruise’s technology, market, design, and all the complicated aspects of a cruise industry, starting from the history of steam ship as a means of transporting goods and people, and their evolution to cruise liners as a means of vacationing, to understanding a life in high seas and how it feels to work at a cruise ship. Students will also learn about the marketing aspect of a cruise business, etc. and also in dealing with travel agencies.

 

Food and Beverage Cost Operation

Course ID: FNB 303

The students will learn about cost control for the food and beverages operation. From the cost associated with purchasing ingredients and materials, the cost associated with storing goods and processing ingredients and materials and turning it into finished products to the cost of operating a restaurant and managing employees, storage cost, production cost, and labor/training cost. Students will also explore specifically about the cost of alcoholic/non-alcoholic beverage from purchasing, the control of the flow, storage and inventory, as well as the sales of beverage.

 

Managerial Accounting for Hospitality

Course ID: ACC 102

The students will learn how accounting principles apply directly to hospitality management.

 

Event Planner

Course ID: PLN 301

Students will learn about greener event, cooperate social responsibility, students will also learn about the impact of technology in their daily life as well as how technology may be harnessed to help improve the quality of their financial, environmental, and other strategic outcome.

 

Restaurant Management

Course ID: FNB 201

Students will learn about history, variety of cuisine, challenges, managerial, operational as well as decision-making aspects within a restaurant business and choices and its implications for the business.