Program Description:

Our Communication and Customer Service program is designed to provide students with the fundamental knowledge and skills required to enter the job market in a customer service role or to enter higher level studies in business, hospitality, communication, administration, marketing and computer technology.

Students will learn and develop key skills for successful:

  • Customer service;
  • Workplace communication;
  • Writing (English Composition);
  • Public speaking and presentations
  • Marketing;
  • Hospitality industry interactions;
  • Interpersonal interaction and collaboration;
  • Resume Building and
  • Job Interviews

This program features a six months Co-op program for students to apply the concepts they have learned in class to real world situations.

Program Duration:

The 24 weeks CO-OP experience program will facilitate students an opportunity to apply their knowledge and skills from the classroom in a work environment.

This program is offered in 6 months academic lectures, and 6 months CO-OP work experience.

Delivery Method:

On-site Delivery

Name of Course/Subject# of Hours
BUS 101 Customer Service42
ENG 100 Introduction to Presentation42
ENG 103 Workplace Communication42
ENG 104 English Composition Writing42
HTM 106 Introduction to Hotel Management42
JOB 102 Job Search Skills42
JOB 101 Career Development42
MARK 100 Introduction to Digital and Brand Strategy42

Upon successful completion of this program, students will be able to:

  1. Demonstrate the ability to exceed customers’ expectations;
  2. Express an understanding of how to cope with those individuals whom they find challenging;
  3. Discuss the relationship between strategy and empowerment in creating a culture that encourages strong organizational performance;
  4. Identify presentation and communication techniques to use when making a sale;
  5. Identify and assemble appropriate and effective content for presentations;
  6. Create effective company advertisements;
  7. Write appropriate Memos, E-mails, Text Messages, and formal Business Letters;
  8. Complete estimate calculations for inventory, guest occupancy, transportation, and room capacities;
  9. Demonstrate creativity and the ability to think outside the box;
  10. Identify career opportunities and direction;
  11. Demonstrate finance and basic math skills for simple business operations;
  12. Identify the process and important factors of new service development;
  13. Design a new and improved customer service system;
  14. Define customer retention and various methods of measuring customer satisfaction.

Career Opportunities:

  1. Customer service representative
  2. Sales representative
  3. Receptionist
  4. Concierge
  5. Marketer