Program Description:

Our Communication and Customer Service program is designed to provide students with the fundamental knowledge and skills required to enter the job market in a customer service role or to enter higher level studies in business, hospitality, communication, administration, marketing and computer technology.

Students will learn and develop key skills for successful:

• Customer service;
• Workplace communication;
• Writing (English Composition);
• Public speaking and presentations
• Marketing;
• Hospitality industry interactions;
• Interpersonal interaction and collaboration;
• Resume Building and
• Job Interviews

This program features a six months Co-op program for students to apply the concepts they have learned in class to real world situations.

Program Duration:

This program is offered in 6 months academic lectures, and 6 months CO-OP work experience.

The program will be completed in 48 weeks (including 24 lecture weeks, and 24 CO-OP weeks).

The program will be completed in 679 hours (336 lecture hours and 336 CO-OP hours).

Delivery Method:

On-site Delivery

Upon successful completion of this program, students will be able to:

1. Demonstrate the ability to exceed customers’ expectations;
2. Express an understanding of how to cope with those individuals whom they find challenging;
3. Discuss the relationship between strategy and empowerment in creating a culture that encourages strong organizational performance;
4. Identify presentation and communication techniques to use when making a sale;
5. Identify and assemble appropriate and effective content for presentations;
6. Create effective company advertisements;
7. Write appropriate Memos, E-mails, Text Messages, and formal Business Letters;
8. Complete estimate calculations for inventory, guest occupancy, transportation, and room capacities;
9. Demonstrate creativity and the ability to think outside the box;
10. Identify career opportunities and direction;
11. Demonstrate finance and basic math skills for simple business operations;
12. Identify the process and important factors of new service development;
13. Design a new and improved customer service system;
14. Define customer retention and various methods of measuring customer satisfaction.

Career Opportunities:

1. Customer service representative
2. Sales representative
3. Receptionist
4. Concierge
5. Marketer

Program Admission Requirements:

• Grade 12, or a mature
  • Note: Students over the age of 19 are considered mature students and are NOT required to send high school transcript.
• Legally entitled to attend school in Canada.
• IELTS minimum 4.5 or TOEFL score of 480 or Versant English Proficiency Test score of 37 – 40.