|Program Description:||The Hospitality Management Level 2 is a two years program that combine one year academic study and one year Cooperative study. Students will be given the opportunity to apply their knowledge in the class to one year work experience in hospitality position.|
Student will complete the program in 2 years. ( 12 months lecture, and 12 months Co-operative work experience).
Full-time students will complete 20 courses in four semesters (each semester has 12 lecture weeks, and four semesters have 48 weeks). In addition, Student will complete 840 hours of Co-operative work experience.
|Delivery Method:||On-site Delivery|
The graduation requirements for Hospitality Management Level 2 program are:
Total International Student Tuition Fee: $22,000.00
Total Domestic Student Tuition Fee: $17,250.00
1. Grade 12, or mature student. (Note: Students over the age of 19 are considered mature students and are NOT required to send high school transcript.)
2. Legally entitled to attend school in Canada.
3. IELTS minimum 4.5 or TOEFL score of 480 or Wales Young English assessment test with a minimum passing mark of 60%
Upon successful completion of this program, student will be able to:
1. Summarize current customer service needs and trends.
2. Explain the social impact of the travel industry.
3. Describe what a Concierge is.
4. Understanding the skills you need to become a successful Concierge.
5. Describe the typical cleaning responsibilities of the Housekeeping department and the tasks associated with them.
6. Describe how an Executive Housekeeper budgets, controls inventories and expenses.
7. Describe the history of banquets, from the classical period, to the Renaissance and through today.
8. Schedule sufficient service staff to provide remarkable banquet service (and prepare for the unexpected).
9. Create a floor or site plan for a banquet.
10. Identify the role of the front office in establishing and maintaining effective communications with other departments.
11. Selecting a Property Management System (PMS).
12. Recognize professional techniques when responding to customer requests, complaints, safety and security and other customer services.
13. A full understanding of how to operate a resort, their markets, community participation, and challenges.
14. Describe and define the different restaurant operations. (Menu engineering. Supply and demand. Menu pricing, etc.)
15. Propose implementation strategies to manage a variety of workplace situations encountered by contemporary human resources managers in the hospitality and tourism industry.
16. Describe and analyze situations arising from the union, management, and government relations.
17. Acquire an appreciation of the various functions of management and the interrelationships of these functions with other key concerns of managers such as marketing, finance, and human resource management in the context of food service operations.
18. Analyze the significance and growth of the cruise industry within the tourism sector and identify the experiential benefits of cruising from a consumer perspective.
19. Understand and identify control procedures, forms, and systems used in the purchasing, receiving, storage, issuing, production and service of both food and beverage
20. Explain the purpose, principles, and processes underpinning the production of â€˜Profit and Loss Accountsâ€™ and â€˜Balance Sheetsâ€™ (Financial Statements).
21. Students will be able to promote using media and technology.
22. Differentiate between approaches to non-profit events and corporate events.
23. Deep understanding of various aspects of resort management
24. Different types of the resort and their operations.
25. Understand the role of a Convention & Visitors Bureau (CVB) as well as identify key components of an exhibition.
26. Develop an awareness of casino operations.
27. Demonstrate marketing concepts, such as promotion, targeting, branding, and planning, in the hospitality industry.